FiGO is an app that allows you to take advantage of affordable mobile data when you travel abroad.

1. Purchase a plan for your trip abroad based on the amount of data you think you’ll need.

2. When you arrive at your destination, change a few settings on your phone and activate your plan to begin using FiGO mobile data.

3. You can monitor your plan’s data usage in real-time and top up your plan if you need more data.

Anyone with either iOS 7+ and an iPhone 4s or greater, or Android KitKat 4.4+ can download FiGO. However, only select home countries and mobile operators are supported at this time, meaning that subscribers of some home operators may not be able to use certain FiGO plans.

You can use FiGO in any of the countries listed on the main screen of the app (the “Explore” tab). The list of countries and plans available to you depends on your home country and mobile operator. We are constantly working to expand the FiGO network.

No. You can use the SIM card that’s already in your phone.

Yes. FiGO allows you to enjoy the benefits of affordable mobile data while roaming, even if your phone is locked by your home operator.

Yes. All credit card information is encrypted and processed by the mobile payments provider Adyen. Adyen handles mobile payments for over 4,500 companies worldwide and is PCI DSS 3.1 compliant as a Level 1 Service Provider. No sensitive payment information is ever stored on our servers, even if you have chosen to save your credit card details for future purchases. Your login credentials are encrypted and securely stored in our system.

1. Select the country to which you’re planning to travel, then choose from one of the plans shown. Plans vary based on amount of data, price, duration, speed, and host mobile operator.

2. Tap the “Buy” button. You will be asked to enter your account credentials or to create a new account.

3. Enter your payment information.

4. If the transaction is successful, the plan will display in the “My Plans” tab.

The amount of data you need for your trip depends on the type of mobile apps you use and how often you use them. The chart below can give you a general idea of the amount of mobile data you consume on a daily basis. If you would like a more detailed assessment, we recommend that you search for a “data calculator” online.

Light User Around 30 emails / day Around 3 hours web browsing / day	~50 MB / day
Medium User Around 45 emails / day Around 3 hours web browsing /day Around 3 social media posts with photos / day Around 2 hours of music streaming / day	~100 MB / day
Heavy User Around 60 emails / day Around 3 hours web browsing / day Around 6 social media posts with photos / day Around 2 hours of music streaming / day Around 30 minutes of video streaming / day	~200 MB / day

No. What you see is what you pay. If you wish, you may choose to top up your plan after it has been activated. If you run out of data, your service will no longer work and you will not be charged any additional fees.

Yes. You may buy a plan whenever you like.

You can create an account either by tapping the “Buy” button next to a plan for the first time, or by visiting the “Account” tab. You must have an account to purchase plans and use FiGO services.

We need to have your correct phone number in our system in order to ensure FiGO runs properly.

To edit your account information, ensure you are logged in, then visit “Profile Settings” under the “Account” tab.

If you have misplaced the email receipt we sent you after you purchased a plan, you can request a new receipt by visiting “Transaction History” on the “Account” tab, tapping on a specific transaction, and then selecting “Email Receipt”.

If the service isn’t working as advertised, please contact our support team and explain the problem.

Currently we only support English and USD, however we will be adding support for additional languages and currencies.

To reset your password, you can either tap the “Forgot Password?” button when you are prompted for your password during sign in or payment, or go to “Change Password” under “Profile Settings”.

To activate a FiGO plan you must be in the country for which the plan was purchased. You will have to make a few settings adjustments on your phone. FiGO guides you through the activation instructions in three simple steps.

You can only activate a plan in the country for which it was purchased. For example, if you have a US phone, and you’ve purchased a Singapore plan, you can only activate the plan once you arrive in Singapore.

Activating a plan that you’ve purchased means that you can use data from that plan. It doesn’t mean that you must use data from the plan, however. You can still connect to WiFi. If you want to keep your plan active while ensuring you’re not using mobile data from your plan, you can toggle the “Data Roaming” switch in your phone settings.

APN stands for Access Point Name, and it is used to tell your mobile operator where to send your data traffic. iPhones allow you to change your APN by downloading a profile with the new APN preconfigured. Android requires you to manually enter a new APN.

Changing the APN enables you to connect to the FiGO data network, where mobile data is much more affordable than traditional roaming.

On Android you do not need Internet access to activate a plan. On iPhone, in order to download and install the FiGO profile and modify your APN settings, you must either have a data connection (via WiFi or your operator’s normal data roaming) or you must open the welcome email from FiGO using your Apple Mail app and tap on the FiGO.mobileconfig file.

You can only activate a plan on the phone you used to purchase that plan.

Voice and SMS will remain unaffected, and you will be charged at your operator’s normal rates for using these services since they are not included in FiGO plans. However, you may wish to use a VOIP service and a data-based chat service (like WhatsApp) to make calls and texts using data.

To ensure that your FiGO service works propelry, you must manually select the operator for which your plan was purchased. Please do not use automatic selection.

You will not incur data roaming charges from your home operator as long as you have correctly followed the activation and deactivation instructions. During the period in which your APN is set to the FiGO service, it is impossible for you to incur additional data roaming charges.

You can deactivate a plan whenever you choose. This will ensure that you are no longer using data from your plan. FiGO guides you through the deactivation instructions step- by-step.

When you are finished using a FiGO plan and wish to revert back to your normal operator settings, you will need to reset your APN. If you are using an iPhone, you can delete the FiGO profile under “Settings” => “General” => “Profiles”. If you are using an Android phone, you will need to find the APN settings screen and either select your old APN or reset your APN settings to default. The FiGO deactivation instructions walks you through these flows after you deactivate a plan.

If you would like to switch to normal (higher-priced, non-FiGO) data roaming after deactivating a FiGO plan, you should follow all the steps in the deactivation instructions, including restoring your APN and turning on automatic operator selection. However, you should leave data roaming set to “ON”.

Please ensure that you have deactivated your FiGO plan by tapping the red “Deactivate” button at the bottom of the plan’s status screen and then follow the deactivation instructions. For your home service to work properly again, you must restore your APN and turn carrier selection back to “Automatic”.

No. You can deactivate a plan without Internet access.

Each FiGO plan is for an individual country. To use FiGO in another country, you must purchase a plan for the other country, follow the plan’s activation instructions, and activate the plan.